Terms of Service

These Terms of Service govern all road transport management, over-the-road freight movements, logistics coordination, and supply chain operations managed by FGS Global Logistics Inc. as either an asset-based motor carrier or a registered third-party logistics coordinator. By tendering freight to us or assigning load metrics to our equipment network, the shipper, consignee, and broker collectively agree to be bound by these operational guidelines.

Every shipment tendered to FGS Global Logistics Inc. shall be subject to a standard Bill of Lading (BOL). In the event of a contradiction or explicit conflict between the provisions found on a handwritten or generic customer-generated BOL and these Terms of Service, this document shall structurally overrule and control the operational dynamic unless a distinct bilateral master transportation agreement has been executed and authorized by a director of FGS Global Logistics Inc.

Spot quotes, lane estimations, and specialized rate sheets are compiled based on equipment supply levels, seasonal fuel indexes, and specified transit descriptions provided by the client. All rates are subject to standard fluctuating fuel surcharges (FSC) indexed against regional regulatory databases. Spot pricing quotes remain valid strictly for 24 hours from issuance unless otherwise explicitly confirmed on the dispatch confirmation index.

To maintain network optimization across our dry van and temperature-controlled fleets, standard operational timelines must be respected. Unless alternative terms are stated on the rate matrix confirmation sheet, our accessorial structures include:

• Standard Free Time: Two (2) hours of free time are allowed for loading and two (2) hours for unloading events.
• Detention Rate: After free time limits expire, detention will be assessed at a rate of $75.00 CAD/USD per hour, billed in 30-minute increments.
• Layover Matrix: If our power unit is forced to lay over overnight due to facility delays or scheduling conflicts, a flat layover fee of $500.00 will be automatically added to the invoice.

When a freight shipment is booked and subsequently canceled by the shipper within four (4) hours of the scheduled pickup window, a Truck Ordered Not Used (TONU) charge of $250.00 will be systematically invoiced. If our equipment asset has already arrived at the designated origin gate prior to cancellation, the full TONU charge plus any local accumulated positioning mileage will apply.

Our structural cargo insurance limits are configured to professional industry benchmarks. For domestic movements within Canada, cargo liability is capped in accordance with provincial Uniform Conditions of Carriage standards ($2.00 per pound computed against the actual weight of the impacted package) unless a higher commodity value is explicitly declared in writing on the face of the BOL prior to dispatch and approved with corresponding rate modifications. For US cross-border segments, standard liability limits apply up to a maximum cap of $100,000.00 per truckload event.

Apparent visible cargo shortages or visible freight damage must be annotated clearly on the delivery receipt matrix at the precise moment of delivery. For concealed damage claims, formal written notice must be submitted to our claims desk within twenty-four (24) hours of delivery. Formal cargo claims must be finalized and structured with supporting photographs, temperature records (where reefer parameters apply), and certified commercial replacement invoices within sixty (60) days of the initial shipment date.

Standard logistical invoice payment parameters are structured at Net 30 days from the initial invoice presentation date, subject to verified corporate credit approval. Past-due accounts are systematically subject to an administrative interest charge of 1.5% per month (18% per annum). Shippers or third-party paying agents are explicitly prohibited from offsetting or withholding payment for active transportation invoices against outstanding cargo damage claims.

For all cross-border freight movements between Canada and the United States, the shipper is exclusively responsible for providing complete, accurate customs paperwork (including commercial invoices and NAFTA/USMCA certifications) to their designated Customs Broker. FGS Global Logistics Inc. is not liable for transit delays caused by inaccurate manifest files, customs exams, or border protection screening halts. Any border inspection detention will be billed as standard operational detention time.